Recently i had a fight with the shop named "BIMALA SWEETS" in Tech market ,IIT kharagpur.The shop owner asked for more than MRP amount for a cool drink,saying the extra amount is for COOLING :-) :-).
This may appear to be normal to any Indian.But this is illegal,they are actually looting you and also they will not give any receipts.I got fed up with this and wanted to file a complaint against them as an educated individual.
These are my following findings
STEP 1)
Indian Laws: Conditions for Charging above MRP
I
f a retailer or service provider charges you more than MRP while providing home delivery service, do not pay him the extra money. Remember that if you are ordering stuff at home, you are not utilizing any service of the service provider. The National Consumer Disputes Redressal Commission has ordered that consumers cannot be charged more than the MRP during home delivery services as they are not utilizing any service. An extra amount can only be charged in restaurants where additional services are provided. So, consumers should be aware of their rights under the Consumer Protection Act, 1986. These rights also enable the consumer to get back the extra money, along with the compensation.
f a retailer or service provider charges you more than MRP while providing home delivery service, do not pay him the extra money. Remember that if you are ordering stuff at home, you are not utilizing any service of the service provider. The National Consumer Disputes Redressal Commission has ordered that consumers cannot be charged more than the MRP during home delivery services as they are not utilizing any service. An extra amount can only be charged in restaurants where additional services are provided. So, consumers should be aware of their rights under the Consumer Protection Act, 1986. These rights also enable the consumer to get back the extra money, along with the compensation.Under the Indian Laws, the following provides consumer protection:
- Central Consumer Protection Council
- State Consumer Protection Council
- District Consumer Information Centre
- District Consumer Protection Council
- Consumer Complaint Cells of Business Chambers & Traders’ Associations
Indian Laws: How to File a complaint?
File a complaint on a plain paper, in triplicate, at the seller’s place to the District Consumer Disputes Redressal Forum within 2 years from the date of the cause of action.
You must mention the following information in the application form:
- Your name along with address
- Name along with address of the party against whom the complaint is being filed
- Description of goods or services
- The price charged
- Quantity purchased by you
- The date of purchase
- Any proof available of purchase
- Required type of redressal
- [ courtesy : http://www.lawisgreek.com/purchasing-products-within-mrp/ ]
STEP 2)
Then go to the site http://www.ncdrc.nic.in/ and select "District forums" to search for the address of the office and complaint abt the issue.
It will be addressed within 90 days .The government has all the facilities ,its upto us to get the right
-VP
